Cutco Sharpening Service

Cutco also offer a knife sharpening service as part of the Forever Guarantee, where, for the price of postage and a nominal handling fee, Cutco will refurbish a dull knife with a perfect cutting edge. Cutco pledge that, after buying a Cutco knife set, the customer will never need to buy another knife again. However, a number of Cutco customers have complained of the difficulty of packaging the knives in order to send them for refurbishment, or of Cutco failing to honor their guarantee of replacing damaged or lost knives. These complaints, along with the controversy over Cutco's marketing branch, have led many to distrust the company, and as a consequence, to distrust the products.